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That leads to fatigue, anxiety and even less of a feeling of connection. Despite options like Together mode, the combination of the urgent feeling of virtual meetings and the lack of social cues and body language creates ‘digital static’ that makes it harder to communicate and understand what other people mean. Trying to make up for not being in the same room as people by spending so much of the time in Teams interactions may be why 54% of people feel overworked and 39% are downright exhausted. It’s not just Teams: 66% more people are creating documents that would presumably have been conversations before, and just among Exchange Online commercial and education customers, 40.6 billion more email messages were sent in February 2021 than in February 2020. Despite all the pressures of the past year and the fact that remote work should allow for asynchronous work styles, people aren’t stepping away from work: just like the year before, 50% of people respond within five minutes in a Teams chat. They also send 45% more chat messages and do 42% more chats out of business hours. Teams meetings last longer - 45 minutes rather than 35 the year before - and people are in more meetings, (with almost two-thirds of those not being scheduled in advance), adding up to 2.5x more time in meetings.
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SEE: The future of work: Tools and strategies for the digital workplace (ZDNet/TechRepublic special feature) | Download the free PDF version (TechRepublic) That’s much harder for Black and Latino workers in the US, Microsoft notes in the report: these groups find it slightly harder to build relationships with their team, feel less included and are less likely to feel they can be themselves.īut with lines between work and home blurring, we’ve lost what Janardhan calls “cognitive white space” - travelling to work or dropping children off at school might mean traffic jams, but it also provides a transition that the ‘virtual commute’ in Teams might not fully replicate. People who have those closer interactions report higher productivity as well as better wellbeing and stronger work relationships.
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The good news is that 40% of workers feel they can finally bring their full selves - complete with pets, family members and the worries they might share, along with a few tears - to work without embarrassment, the way employees have been promising they could all along. The human need to accommodate each other is something that creates connection, and all of us should think about how we accommodate each other in this new way of working.”
“This is going to be the new way of working is actually going to better culture, more inclusion. “The flexibility and agility is something that people appreciate, and it’s here to stay,” Janardhan maintains. Nearly three-quarters (73%) of workers in the survey want the option of flexible remote work to continue, and 46% plan to move because of that flexibility. “For a lot of people it used to be ‘can we even do that as an organisation?’ and now it’s the norm - of course we can.”Īlthough it varies by country, industry and what job you have, the interest in remote work is strong, despite the drawbacks. “The theme of the pandemic is that the entire world participated in this work-from-home experiment, and it became a norm essentially,” Janardhan said.
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SEE: Working from home: How to get remote right (free PDF) (TechRepublic) Remote trade-offs Microsoft’s Kamal Janardhan: “The flexibility and agility is something that people appreciate, and it’s here to stay.” Indeed, with the data representing “a global and cross-industry view on how work is changing”, Microsoft will be using it to guide product development and even reorganise some of its own offices, Kamal Janardhan, general manager of Microsoft 365 Insights told TechRepublic.
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There have been plenty of smaller-scale studies showing how working habits, attitudes to remote work and plans for the future have changed during the pandemic, but the scale of Microsoft’s Work Trend Index - interviews with over 30,000 people across 31 countries, plus analysis of trillions of mails, messages, Teams meetings and other activity across Microsoft 365 and LinkedIn - lends it more weight. Otherwise, they will lose staff - especially Gen Z workers. The majority of people want flexible remote work to continue, but new research from Microsoft warns leaders that they’re out of touch with exhausted employees and need to plan if hybrid work is to be successful.
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The first annual Microsoft Work Trend Index should be a wake-up call for bosses and software developers alike to improve employee experiences as offices reopen. Microsoft: Remote work is exhausting and we need to take action now
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